Refund & Cancellation Policy
At MiniPocketWheels, customer satisfaction is important to us. This policy explains the terms under which orders may be cancelled, returned, or refunded. Please read carefully before making a purchase.
1. Order Cancellation
a) Cancellation Before Dispatch
- Orders can be cancelled before they are dispatched from our warehouse.
- To cancel an order, please contact us immediately via email or phone with your order details.
- If the order is cancelled successfully before dispatch, a full refund will be processed.
b) Cancellation After Dispatch
- Orders cannot be cancelled once dispatched.
- In such cases, you may refer to the return policy below (if applicable).
2. Returns
We accept returns only under the following conditions:
a) Eligible Return Reasons
You may request a return if:
- You received a damaged product
- You received a defective product
- You received an incorrect product
b) Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to improper installation or misuse
- Customized or made-to-order products
- Products used, modified, or altered after delivery
- Normal wear and tear
- Clearance or discounted items (unless damaged or defective)
3. Return Request Process
- Return requests must be raised within 48 hours of delivery.
- Please email us at support@minipocketwheels.com with:
- Order ID
- Clear photos or videos of the issue
- Brief description of the problem
Our team will review the request and respond within 2–3 business days.
4. Return Approval & Pickup
- If approved, we will arrange a return pickup or provide return instructions.
- The product must be returned in its original condition, unused, with all packaging, accessories, and invoices intact.
- Failure to meet these conditions may result in rejection of the return.
5. Refunds
- Once the returned product is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed within 7–10 working days.
- Refunds will be credited to the original payment method only.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
6. Replacement Policy
- In eligible cases, we may offer a replacement instead of a refund, subject to product availability.
- Replacement products will be dispatched after the returned item is received and verified.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment gateway statement.
- Contact your bank or payment provider.
- If the issue persists, please contact us at support@minipocketwheels.com.
8. Damage During Transit
- Any damage during transit must be reported within 24 hours of delivery.
- Please share unboxing photos or videos for faster resolution.
9. Final Decision
MiniPocketWheels reserves the right to:
- Accept or reject any return or refund request
- Modify this policy at any time without prior notice
All decisions made by MiniPocketWheels regarding refunds and cancellations shall be final and binding.
10. Contact Us
For cancellations, returns, or refund-related queries, contact us